Open-Source Contact Center Solution
VICIdial Screenshots
Dashboard Summary Screen:
Real-Time Agent and Calls Report:
Real-Time Sales Ticker Report:
Inbound Call Forecasting Report:
Main Reports Screen
Administration Screen
Automated Reports Admin Screen
Campaign Administration Screen
Admin Change Log Screen(changes highlighted)
Website Customer Chat Screen
This is an example of what the customer will see during a VICIdial website customer chat. There is also an option once the chat session is complete, to send the customer to a survey website.
Agent Screen(with multi-form feature)
Agent Screen(with Audio Soundboard)
